Frequently Asked Questions — Proof of Address Service

A proof of address document is an official piece of correspondence that confirms your name and residential address. The most widely accepted proof of address documents are utility bills, phone bills, bank statements, and energy bills. Most institutions require proof of address to be recent — typically issued within the last three months — and to show your full name and current address clearly.

Proof of address is required for a wide range of everyday processes including opening a bank account, passing KYC verification on crypto exchanges and financial platforms, registering a vehicle or updating a driving licence, applying for government services and benefits, signing a rental agreement, enrolling at a university or college, verifying your identity with PayPal, Wise, Revolut, or similar services, and immigration and visa applications. It is one of the most commonly requested documents in modern administrative and financial life.

The most universally accepted proof of address documents are utility bills covering electricity, gas, or water, phone and internet bills, bank statements, and council tax letters. In most cases the document must be recent — issued within the last one to three months — and must show your full legal name and current residential address. Some institutions also accept government letters, insurance documents, or mortgage statements. When in doubt, a utility bill from a recognised provider is almost always accepted.

This is the most common situation our customers face. When you move into a new home, it typically takes four to six weeks before the first utility bill arrives in your name — but banks, landlords, and government agencies often need proof of address immediately. Our service exists specifically to solve this problem by arranging a genuine utility bill registration in your name within 24 hours.

Yes. We cover more than 50 countries including the USA (all 50 states), the United Kingdom, Canada, Australia, and countries across Europe, the Middle East, Asia, Latin America, and beyond. If your country is not listed on our site, contact our support team — we may still be able to accommodate your request.

When you place an order, our team arranges a short-term utility or telecom account registration at a verified address in your name through our partner network. This is a genuine account registration with a real provider — not a generated document or a downloaded template. Once the registration is processed, your completed bill is delivered to your email as a JPEG or PDF within 24 hours.

It is a real bill reflecting a genuine account registration. This is the fundamental difference between our service and utility bill generators or downloadable templates. Our documents reflect actual account registrations at real addresses with real providers — which is why they consistently pass the document authentication checks used by banks, crypto exchanges, and financial institutions.

Banks, financial institutions, crypto exchanges, and government agencies increasingly use document authentication software that can identify computer-generated files, inconsistent formatting, and documents that don't correspond to real accounts. A genuine bill from a real provider passes these checks where generated documents and templates typically do not. The small price difference between a generator and our service is insignificant compared to the cost of a failed verification.

We cover hundreds of providers across more than 50 countries. In the USA alone we cover electricity, gas, water, phone, and internet providers across all 50 states including PG&E, Con Edison, FPL, ComEd, Xfinity, AT&T, Verizon, T-Mobile, Spectrum, and hundreds more. In the UK we cover British Gas, Octopus Energy, OVO Energy, BT, Vodafone, EE, Thames Water, and more. Browse our full provider list by country or contact our support team for specific requests.

Contact our support team before placing an order. We add new providers regularly and may be able to accommodate your request even if the provider is not currently listed. Our team will confirm availability and turnaround time before you commit to an order.

Yes. If you already use a particular provider and need a bill from that specific company, simply select that provider when placing your order. We cover the vast majority of major providers across all our service territories.

Navigate to your country, select your state or region, choose your provider, and select your package. Fill in your name, address, and preferred billing date range through our secure encrypted form — the entire process takes under two minutes. Once your order is confirmed our team begins processing immediately.

We need your full legal name as it should appear on the document, the full address you need shown on the bill, your preferred billing date or date range, your email address for delivery, and the file format you require — JPEG only, or the full PDF and JPEG package. That is everything. We do not require payment details beyond the transaction itself, and we do not ask for identification documents.

Yes. When placing your order you can specify the billing period you need — for example a bill issued within the last 30, 60, or 90 days. Most institutions require proof of address to be dated within the last three months so we recommend specifying a date within that window. If the date needs adjusting after delivery, our free revision service covers that at no charge.

Yes. We can process multiple orders simultaneously. If you need documents from different providers, different countries, or covering different time periods, place separate orders or contact our support team and we will coordinate everything for you. Volume orders are handled efficiently and with the same 24-hour delivery guarantee.

Yes. If you are ordering a document for a family member, partner, or another individual, simply enter their name and address details when placing the order. The document will be registered in the name you provide.

Once your order is confirmed and payment is processed, our team begins working on your document immediately. You will receive your completed bill by email — typically within a few hours, always within 24 hours. No further action is required from your side. If we need any clarification we will contact you directly.

The majority of orders are completed the same day they are placed. In all cases delivery is guaranteed within 24 hours. Our team operates around the clock including weekends and public holidays, so orders placed at any time are processed without delay.

Our standard package delivers your document as a high-resolution JPEG — the most widely accepted format for digital submissions to banks, exchanges, and online platforms. Our full package delivers both a PDF and a JPEG, giving you maximum flexibility for any submission type. Both formats are equally accepted for digital upload and for printed copies.

Your completed document is delivered directly to your email inbox as an attachment. There is no login required, no app to download, and no portal to navigate. The file arrives ready to use — you can upload it directly to a verification platform, attach it to an application, or print it for in-person submission.

In most cases your document will arrive within a few hours of placing your order regardless of the standard 24-hour window. If you have an urgent deadline, contact our support team before ordering and we will do our best to prioritise your request.

If 24 hours have passed and you haven't received your document, contact our support team immediately. Check your spam or junk folder first as automated emails sometimes filter there. Our team will investigate and resolve the issue promptly — your order will be fulfilled regardless.

Free revisions are included with every order as standard. If anything needs adjusting — the billing date, name spelling, address format, postcode, or any other detail — contact our support team after delivery and we will make the correction promptly at no extra charge. We do not consider an order complete until you are satisfied with the result.

There is no limit. We will revise your document as many times as necessary until it meets your requirements. Our goal is for your document to work for whatever purpose you need it for — if that requires multiple rounds of adjustment, that is included in the price of your order.

This is extremely rare given that our documents reflect genuine account registrations rather than generated files. However if your document is rejected, contact our support team immediately with details of what the institution requires. We will revise the document to meet those specific requirements at no additional charge. In the rare event that we are unable to provide a document that meets the institution's requirements, we will discuss a resolution with you directly.

Yes. Our documents consistently pass the verification checks used by banks, financial institutions, and online platforms because they reflect genuine account registrations. Generated documents and templates frequently fail these checks — our documents do not.

Yes. Our documents meet the standard proof of address requirements of major crypto exchanges and financial platforms including Coinbase, Binance, Kraken, and others. If you need a document for a specific platform with specific requirements, mention this when placing your order and we will ensure the document meets those requirements.

Yes. All information you submit travels through 256-bit SSL encryption — the same standard used by banks and financial institutions. We do not store your personal details after your order has been fulfilled. Your information is never shared with third parties under any circumstances, and it is never used for any purpose beyond fulfilling your order.

Only the team members directly involved in processing your order have access to your details. Your information is handled with strict confidentiality and deleted from our systems immediately after your document is delivered.

No. Payment is processed through our secure payment provider and we never store card details or banking information on our systems. All payment data is handled exclusively by our payment processor in accordance with PCI DSS compliance standards.

No. The account registration we arrange is entirely separate from any existing utility accounts you may have. It is a short-term registration through our partner network and has no connection to your personal utility accounts, credit file, or financial records.

Completely. We do not discuss, disclose, or reference customer orders under any circumstances. Your order, your personal details, and your document are treated with complete confidentiality from the moment you place your order to the moment your details are deleted after delivery.

Yes. Our service works by arranging genuine short-term utility account registrations through our verified partner network — real accounts at real addresses with real providers, registered in your name. This is a legitimate service used by thousands of customers worldwide for lawful proof of address purposes. By placing an order, customers confirm they will use their document in compliance with applicable laws and regulations in their jurisdiction.

Our service is used for legitimate proof of address purposes including bank account opening, KYC verification, payment platform verification, driving licence applications, vehicle registration, rental applications, university enrollment, government service applications, immigration documentation, and any other process that requires a recent utility bill or proof of address document.

Our service is intended for legitimate proof of address purposes only. We do not support or facilitate fraud, identity theft, or any illegal activity. Customers are responsible for ensuring their use of the document complies with all applicable laws and regulations in their jurisdiction.

We serve customers from more than 50 countries and cover providers across all major markets. We comply with applicable regulations in all jurisdictions where we operate. If you have a specific compliance question, contact our support team before placing your order.

Pricing varies by country, provider, and package. Select your provider on the relevant country or state page to see current pricing. All prices include free revisions and 24-hour delivery as standard. There are no hidden fees or additional charges after purchase.

We accept all major credit and debit cards, PayPal, and cryptocurrency payments. All transactions are processed securely through our payment provider. We do not store payment details on our systems.

Yes. If we are unable to deliver your document within the promised timeframe or are unable to fulfil your order, you are entitled to a full refund. Because our documents include unlimited free revisions, we always work to resolve any issues before considering a refund. Contact our support team to discuss any concerns about your order.

Yes. Our payment system supports multiple currencies and will display pricing in your local currency during checkout.

Our support team is available 24 hours a day, 7 days a week via live chat on our website, WhatsApp, and Telegram. Response times are typically under 15 minutes at any hour. For order-related questions, have your order reference number ready to speed up the process.

Our support team handles enquiries in English as the primary language. For customers who prefer to communicate in another language, we do our best to accommodate — contact us and we will advise on availability.

Check your spam or junk email folder first as order confirmation and delivery emails sometimes filter there. If you still cannot find any communication from us, contact our support team with your name and the email address used to place the order and we will locate your order immediately.

If you need to make changes to your order details after placing it, contact our support team as soon as possible. If your order has not yet been processed, changes can usually be made without any issue. If processing has already begun, we will do our best to accommodate your request — and if the document has already been delivered, our free revision policy covers any adjustments needed.